Refund and Returns Policy
Welcome to Quickzon — your trusted QuickBooks reseller, offering authentic licenses and customized solutions to streamline your accounting and help your business thrive.
- Address: 8423 Stella Link Rd, Houston, TX 77025, United States
- Phone: +1 (254) 708-9715
- Email: Contact@quickzon
- Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday and Sunday closed
Return Period
- We offer a 60-day return period for all purchases.
- The return period begins from the date of delivery.
- Returns must be initiated within 60 days of receiving your order.
- Returns requested after 60 days will not be accepted.
Eligible Items
Returnable Items
- Unused QuickBooks Desktop licenses
- Unopened software packages
- Inactivated product keys
- Slightly used products in acceptable condition
Non-Returnable Items
- Activated software licenses
- Downloaded software
- Used or installed products that do not meet acceptable “slightly used” condition
- Services that have already begun
- Customized products or services
Return Process
Initiating a Return
- Contact our customer service team within 60 days of delivery at Phone: +1 (254) 708-9715 or Email: Contact@quickzon.com
- Provide your order number and reason for return.
- Receive a Return Authorization (RA) number.
- Follow the provided return instructions.
Return Instructions
- Package items securely in original packaging if possible.
- Include the RA number on the outside of the package.
- Ship returns to: 8423 Stella Link Rd, Houston, TX 77025, United States.
- A prepaid return label will be included for eligible returns at no cost to the customer.
Refund Information
Refund Processing
- Refunds will be issued to the original payment method.
- Processing time: 7 business days after receiving the return.
- A prepaid return label is provided for returns (no cost to the customer for eligible returns).
- Original shipping charges (if any) are non-refundable.
Refund Amount
- Full refund for items returned in new or slightly used acceptable condition.
- A partial refund may be issued for damaged or incomplete returns.
- No refund will be given for items that do not meet the return criteria.
Damaged or Incorrect Items
Damaged Items
- Report damaged items within 48 hours of delivery by Phone: +1 (254) 708-9715 or Email: Contact@quickzon.com
- Include photos of the damage with your return request.
- We will cover return shipping for damaged items.
- A replacement or refund will be processed upon inspection.
Incorrect Items
- Report incorrect items within 48 hours of delivery by Phone: +1 (254) 708-9715 or Email: Contact@quickzon.com
- We will send a return shipping label.
- The correct item will be shipped once the return is received.
- There will be no additional charges for shipping the correct item.
Cancellations
- Orders can be canceled before processing begins 12H after the payment
- Cancellation requests made after an order has shipped will follow our return policy.
- Contact as for Cancellation by Phone: +1 (254) 708-9715 or Email: Contact@quickzon.com
Exchange Policy
- Exchanges are accepted for eligible products.
- Contact customer service to arrange an exchange by Phone: +1 (254) 708-9715 or Email: Contact@quickzon.com
- For faster processing, customers may also choose to return the unwanted item and place a new order.
Digital Products and Services
- Digital product returns are subject to verification of non-use.
- Service cancellations are handled according to individual service agreements.
- Activated licenses are non-returnable.
Quality Guarantee
- All products are guaranteed to be in working condition.
- Technical support is available for installation issues.
- Defective items will be replaced at no additional cost.
Contact Information
For return-related questions or to initiate a return:
Quickzon
Phone: +1 (254) 708-9715
Email: Contact@quickzon.com
Address: 8423 Stella Link Rd, Houston, TX 77025, United States
Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday and Sunday closed